Shipping policy

SHIPPING POLICY (SOUTH AFRICA)

1. Overview

This Shipping Policy applies to all orders placed with Zyro Prime Nest.

We aim to deliver your pet hydration bottles in a reliable and timely manner using our logistics partner, Aramex Store-to-Door.

2. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation
  • Orders are not processed on weekends or public holidays

Once your order has been processed, it will be handed over to the courier for delivery.

3. Delivery Timeframes

  • Estimated delivery time: 8–11 business days from dispatch
  • Delivery times are estimates and may vary depending on location and external factors

Delivery is fulfilled via Aramex Store-to-Door service across South Africa.

4. Shipping Costs

  • Shipping fees are calculated at checkout unless otherwise stated
  • Any promotional free shipping offers will be clearly indicated on the website

5. Tracking

  • Once your order has been dispatched, you will receive a tracking number (where available)
  • Customers are responsible for monitoring their shipment using the provided tracking details

6. Delays and Liability

While Zyro Prime Nest strives to meet the stated delivery timeframes:

  • We are not liable for delays caused by third-party couriers, including Aramex
  • We are not responsible for delays due to:
    • High shipping volumes
    • Weather conditions
    • Strikes or service disruptions
    • Incorrect or incomplete delivery addresses provided by the customer

However, nothing in this clause limits your rights under the Consumer Protection Act. If a delay is unreasonable or the goods do not arrive, customers may still be entitled to remedies as provided by law.

7. Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate delivery information
  • If a package is returned due to an incorrect address or failed delivery:
    • Additional shipping fees may be charged for re-delivery

8. Delivery Confirmation

  • Delivery is considered complete once the product has been delivered to the address provided at checkout
  • Zyro Prime Nest is not responsible for lost or stolen packages after confirmed delivery

9. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • You must notify Zyro Prime Nest within 48 hours of delivery
  • Please include:
    • Your order number
    • Photos of the package and product

We will investigate and resolve the issue in line with applicable South African law.

10. International Shipping

  • Currently, Zyro Prime Nest ships within South Africa only
  • International shipping is not available at this time

11. Compliance Statement

This Shipping Policy is governed by the laws of South Africa, including:

  • The Consumer Protection Act (CPA)
  • The Electronic Communications and Transactions Act (ECT Act)

Nothing in this policy limits your statutory rights.